Customer reviews

Customer reviews

What our guests say

"Very good"

Very good (except for some confusion at the checking due the hotel IT system not functioning, but it got clarified in the morning)
Martin Petr
6-Nov-2020

"Very good"

"Excellent"

This was a beautiful hotel with easy walking access to much of Salzburg's old town. The breakfast was great and the staff were hospitable and helpful. I look forward to returning someday!

Hotel response

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay here with us and hope to see you again very soon. Sincerely, Emilia Schwab - Front Office Manager
Hotel guest
16-Sep-2019

"Excellent"

"Very good"

Overall we are very satisfiedbwith out stay. However, on out Bill we were charged for garage even though we had out car in the parking space outside. This could have been pionter out to us.

Hotel response

Dear Emma, Thank you for the great review of our hotel! I'm sorry for the misunderstanding, please let us know next time if something isn't right. We would have been happy to fix the problem. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager
Hotel guest
31-Jul-2019

"Very good"

"Excellent"

ARCOTEL Castellani is an excellent hotel. Everything works well. People serving you are friendly and professional. The breakfast is also of very good quality.

Hotel response

Dear Guest, Thank you so much for your kind words regarding your recent stay at our hotel. It is a pleasure to receive positive feedback! We hope to welcome you back in the near future. Best regards, Emilia Schwab - Front Office Manager
Hotel guest
10-May-2019

"Excellent"

"Very good"

Overall great! Beautiful location, very nice and clean rooms. Buffet breakfast, lunch and overall catering were fantastic. Ironing board + iron need to be standard in room.

Hotel response

Dear Guest, Thank you very much for the great review! I'm very pleased you enjoyed your stay with us at ARCOTEL Castellani Salzburg. We look forward to seeing you back soon. Kind regards, Emilia Schwab - Front Office Manager
Hotel guest
10-May-2019

"Very good"

"Excellent"

That was a great stay.....very nice place, clean and comfortable. Superb staff

Hotel response

Dear Dean, Thank you very much for your lovely feedback. I'm pleased to read that you had a comfortable stay with us and we look forward to welcoming you back soon at ARCOTEL Castellani Salzburg. Kind regards, Emilia Schwab - Front Office Manager
Hotel guest
18-Dec-2018

"Excellent"

"Very good"

The front desk personnel seemed a little overwhelmed, perhaps inexperienced. But they were all very friendly and were trying to give good customer service

Hotel response

Dear Bernard, thank you very much for your feedback on your stay at our hotel. It is always a pleasure to receive positive feedback and we are sure that this will serve as an encouragement to our team, as we strive to continuously improve the quality of our services. We are looking forward to seeing you again! Kind regards, Emilia Schwab - Front Office Manager
Hotel guest
8-Oct-2018

"Very good"

"Excellent"

Excellent hotel in walking distance to city centre and ample and easy parking.

Hotel response

Dear Helga, thank you so much for thelovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager
Hotel guest
27-Jul-2018

"Excellent"

"Very good"

Nice stay, very good breakfast

Hotel response

Dear Mrs. Dr. Giesen, Thank you for your lovely review. I'm pleased to see you enjoyed your stay with us here in Salzburg. We look forward to seeing you back again in the near future! Kind Regards, Desirée Lukesch - Front Office Manager
Hotel guest
9-Nov-2017

"Very good"

"Excellent"

Very good price quality balance and a creative, very tasty kitchen. Quick and very friendly personnel. The philosophy behind the hotel strategy is visible and the offered comfort makes the stay a very agreeable.

Hotel response

Dear Mr. Engelbert Ruoss, wonderful review. Thank you so much for taking the time and writing all these nice things about us. We are delighted you had such a pleasant time in our hotel and enjoyed our restaurants as well. We are looking foward to welcome you back in our ARCOTEL Castellani soon. With warm regards, Desirée Lukesch – Front Office Manager
Engelbert Ruoss
6-Nov-2017

"Excellent"

"Very good"

I got conditionner only the first day. I was there for 5 days and bathroom supplies should be replenish as if it was the first day again, after all we pay the same amount every day. The shampoo/body gel/soap in the dispenser is difficult to dispense. Children, elderly or anyone without hand strength, cannot use it. I left a note to no avail until the last day when I encountered the cleaning crew and was given more soap. It is minor issue but a nice touch if customers did not have to ask for soap to be replenish every day, if a customer use it, they need it and replenish every day. It would be nice if there was a coffee machine or kettle with tea bags in the room so one can have a coffee while getting ready. The beds are super comfortable, the room sound proof and the staff very courteous and pleasant. The soap is a minor detail as the rest of the hotel is superbe and easy access to town, you could walk and only a few minute bus ride to town and the sites. It took maybe 10 minutes from the train station. The service at the restaurant is impeccable, one of the nicest dinner I had in Austria. The food was fantastic. The staff at the bar where I got something small are very pleasant and again the food was delicious. Best of all are the staff at the reception, they made my visit better than planned, they were always happy to give me directions, which bus etc.. I was able to also buy bus tickets from them, making it easier. All in all I would go back to the Arcotel, great clean nice hotel.

Hotel response

Dear Mr. Laperriere, I am very happy to hear that you enjoyed your time with us so much that you would like to come again. This is a huge compliment for us and our work. Thank you very much for that and for your very good review. It is good to hear that you were very satisfied with the comfort of the room. I am also glad that the location of the hotel worked out so fine for your stay. I want to apologize that your bathroom supplies weren't filled up. I will definitely discuss your valuable feedback in our next staff meeting. We just have coffee facilities in our suites. But we have kettles at our reception to borrow. I am looking forward to welcome you again in the ARCOTEL Castellani. With kind regards, Desir-ee Lueksch - Ass. Front Office Manager
Danielle Laperriere
21-Aug-2017

"Very good"

"Excellent"

Arcotel Castellani is a very nice hotel, located in a quiet area despite being not too far from the city center (easily reachable by bus or after a 10-15 min walk). Rooms are big, clean and very quiet. The breakfast is amazing and served in a spacious and beautiful restaurant. Feel-at-home atmosphere, I truely reccomend it.

Hotel response

Dear Ms. Castelli, It is good to hear that you enjoyed the location of our hotel. We are delighted that you liked our breakfast buffet very much and enjoyed it´s variety. We would be happy, if you would recommend our ARCOTEL Castellani to your friends. Please visit us again whenever you have the chance to come back to Salzburg. We would be happy to welcome you again. With kind regards, Desirée Lukesch - Ass. Front Office Manager
FULVIA CASTELLI
11-Aug-2017

"Excellent"

"Excellent"

We had a fantastic 3 nights at this lovely hotel and stayed in a beautiful suite. The staff were extremely helpful and very friendly. We will definitely return to this lovely city.

Hotel response

Dear Ms. Castelli, It is good to hear that you enjoyed the location of our hotel. We are delighted that you liked our breakfast buffet very much and enjoyed it´s variety. We would be happy, if you would recommend our ARCOTEL Castellani to your friends. Please visit us again whenever you have the chance to come back to Salzburg. We would be happy to welcome you again. With kind regards, Desirée Lukesch - Ass. Front Office Manager
Beverley Barrow
9-Feb-2017

"Excellent"

"Excellent"

Very nice hotel, beautiful and clean room, excellent breakfast, friendly staff, great location with parking space, very close to the city center on foot, everything was perfect! Thanks a lot. Will come back again:-)

Hotel response

Dear Ms. Castelli, It is good to hear that you enjoyed the location of our hotel. We are delighted that you liked our breakfast buffet very much and enjoyed it´s variety. We would be happy, if you would recommend our ARCOTEL Castellani to your friends. Please visit us again whenever you have the chance to come back to Salzburg. We would be happy to welcome you again. With kind regards, Desirée Lukesch - Ass. Front Office Manager
David Jirotka
15-Dec-2016

"Excellent"

"Very good"

Very nice hotel. Excellent breakfast buffet. Staff is very helpful and friendly.

Hotel response

Dear Ms. Castelli, It is good to hear that you enjoyed the location of our hotel. We are delighted that you liked our breakfast buffet very much and enjoyed it´s variety. We would be happy, if you would recommend our ARCOTEL Castellani to your friends. Please visit us again whenever you have the chance to come back to Salzburg. We would be happy to welcome you again. With kind regards, Desirée Lukesch - Ass. Front Office Manager
Hotel guest
7-Dec-2016

"Very good"

"Very good"

Excellent in all aspects but consider providing kettle and tea coffee in room Staff too good breakfast excellent decor class apart Location too good think of any thing it is thete

Hotel response

Dear Ms. Castelli, It is good to hear that you enjoyed the location of our hotel. We are delighted that you liked our breakfast buffet very much and enjoyed it´s variety. We would be happy, if you would recommend our ARCOTEL Castellani to your friends. Please visit us again whenever you have the chance to come back to Salzburg. We would be happy to welcome you again. With kind regards, Desirée Lukesch - Ass. Front Office Manager
DAYAL KUMAR KOHLI
12-Aug-2016

"Very good"

"Excellent"

Excellent hotel and we would recommend it to anyonevisiting salzburg. We are seasoned global travellers and aware of how different hotels can be. Great location, rooms very comfortable, overall atmosphere very pleasant, easy walk to old town. Staff all very helpful. The senior? Waiter/breakfast manager, (maybe indian or pakistani from way back) was exceptional in his attitude and overall care for guests...he is a real asset to your company....hard to find such professional people these days who are so motivated to do their job well and look after customers.

Hotel response

Dear James, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager
James Cowley
19-Jun-2016

"Excellent"

"Excellent"

We were welcomed warmly and the staff's command of English put my limited German to shame. The hotel is quiet and it is good to be able to open the windows, get fresh air, enjoy the trees and hear the birds. Salieri restaurant was wonderful with excellent food and helpful, pleasant staff. The bus service into the town is easy and quick and being able to park at the hotel was one of the reasons we chose to stay. A very satisfactory place from which to enjoy Salzburg.

Hotel response

Dear Geoffrey, dear Nanette, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager
Geoffrey and Nanette Danks
18-Jun-2016

"Excellent"

"Excellent"

Wir sind glücklich mit allem . Wir kommen gerne wieder . Wir bedanken alles Mitarbeiten noch mal .

Hotel response

Dear Geoffrey, dear Nanette, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager
Hotel guest
28-Oct-2020

"Excellent"

"Very good"

Wenn man einen City Transfer bucht wäre es gut vorab eine Information zu bekommen das kein Fahrer bereitsteht und der Transfer in die Innenstadt nicht duechgeführt wird. Preis/Leistung ist in Ordnung, schönes Hotel.

Hotel response

Dear Geoffrey, dear Nanette, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Schwab-Sagi, Ass. Front Office Manager
Hotel guest
23-Oct-2020

"Very good"

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