Reservations online

Customer reviews

Excellent

This was a beautiful hotel with easy walking access to much of Salzburg's old town. The breakfast was great and the staff were hospitable and helpful. I look forward to returning someday!
Hotel guest
16-Sep-2019

Very good

Overall we are very satisfiedbwith out stay. However, on out Bill we were charged for garage even though we had out car in the parking space outside. This could have been pionter out to us.
Hotel guest
31-Jul-2019

Excellent

ARCOTEL Castellani is an excellent hotel. Everything works well. People serving you are friendly and professional. The breakfast is also of very good quality.
Hotel guest
10-May-2019

Very good

Overall great! Beautiful location, very nice and clean rooms. Buffet breakfast, lunch and overall catering were fantastic. Ironing board + iron need to be standard in room.
Hotel guest
10-May-2019

Excellent

That was a great stay.....very nice place, clean and comfortable. Superb staff
Hotel guest
18-Dec-2018

Very good

The front desk personnel seemed a little overwhelmed, perhaps inexperienced. But they were all very friendly and were trying to give good customer service
Hotel guest
8-Oct-2018

Excellent

Excellent hotel in walking distance to city centre and ample and easy parking.
Hotel guest
27-Jul-2018

Very good

Nice stay, very good breakfast
Hotel guest
9-Nov-2017

Excellent

Very good price quality balance and a creative, very tasty kitchen. Quick and very friendly personnel. The philosophy behind the hotel strategy is visible and the offered comfort makes the stay a very agreeable.
Engelbert Ruoss
6-Nov-2017

Very good

I got conditionner only the first day. I was there for 5 days and bathroom supplies should be replenish as if it was the first day again, after all we pay the same amount every day. The shampoo/body gel/soap in the dispenser is difficult to dispense. Children, elderly or anyone without hand strength, cannot use it. I left a note to no avail until the last day when I encountered the cleaning crew and was given more soap. It is minor issue but a nice touch if customers did not have to ask for soap to be replenish every day, if a customer use it, they need it and replenish every day. It would be nice if there was a coffee machine or kettle with tea bags in the room so one can have a coffee while getting ready. The beds are super comfortable, the room sound proof and the staff very courteous and pleasant. The soap is a minor detail as the rest of the hotel is superbe and easy access to town, you could walk and only a few minute bus ride to town and the sites. It took maybe 10 minutes from the train station. The service at the restaurant is impeccable, one of the nicest dinner I had in Austria. The food was fantastic. The staff at the bar where I got something small are very pleasant and again the food was delicious. Best of all are the staff at the reception, they made my visit better than planned, they were always happy to give me directions, which bus etc.. I was able to also buy bus tickets from them, making it easier. All in all I would go back to the Arcotel, great clean nice hotel.
Danielle Laperriere
21-Aug-2017

Excellent

Arcotel Castellani is a very nice hotel, located in a quiet area despite being not too far from the city center (easily reachable by bus or after a 10-15 min walk). Rooms are big, clean and very quiet. The breakfast is amazing and served in a spacious and beautiful restaurant. Feel-at-home atmosphere, I truely reccomend it.
FULVIA CASTELLI
11-Aug-2017

Excellent

We had a fantastic 3 nights at this lovely hotel and stayed in a beautiful suite. The staff were extremely helpful and very friendly. We will definitely return to this lovely city.
Beverley Barrow
9-Feb-2017

Excellent

Very nice hotel, beautiful and clean room, excellent breakfast, friendly staff, great location with parking space, very close to the city center on foot, everything was perfect! Thanks a lot. Will come back again:-)
David Jirotka
15-Dec-2016

Very good

Very nice hotel. Excellent breakfast buffet. Staff is very helpful and friendly.
Hotel guest
7-Dec-2016

Very good

Excellent in all aspects but consider providing kettle and tea coffee in room Staff too good breakfast excellent decor class apart Location too good think of any thing it is thete
DAYAL KUMAR KOHLI
12-Aug-2016

Excellent

Excellent hotel and we would recommend it to anyonevisiting salzburg. We are seasoned global travellers and aware of how different hotels can be. Great location, rooms very comfortable, overall atmosphere very pleasant, easy walk to old town. Staff all very helpful. The senior? Waiter/breakfast manager, (maybe indian or pakistani from way back) was exceptional in his attitude and overall care for guests...he is a real asset to your company....hard to find such professional people these days who are so motivated to do their job well and look after customers.
James Cowley
19-Jun-2016

Excellent

We were welcomed warmly and the staff's command of English put my limited German to shame. The hotel is quiet and it is good to be able to open the windows, get fresh air, enjoy the trees and hear the birds. Salieri restaurant was wonderful with excellent food and helpful, pleasant staff. The bus service into the town is easy and quick and being able to park at the hotel was one of the reasons we chose to stay. A very satisfactory place from which to enjoy Salzburg.
Geoffrey and Nanette Danks
18-Jun-2016

Excellent

Ich bin sehr zufrieden mit dem Aufenthalt. Der Empfang und Service ist sehr. Freundlich und höflich. Ich habe auf Wunsch auch ein ruhiges Zimmer erhalten. Die Zimmer sind sauber und die Betten bequem. Ich komme gerne wieder.
Hotel guest
4-Feb-2020

Must improve

Keine Saunabesuch möglich, kein Ersatz dafür. Zimmer war bereits abgewohnt. Freundlichkeit an der Rezeption könnte besser sein.
Hotel guest
26-Jan-2020

Excellent

L’hotel è in una zona tranquilla ma vicina al centro storico (15 minuti di passeggiata sul fiume).Il personale di servizio in camera e per la colazione è ancora migliore dell’anno prima;per San Silvestro si può ballare con la musica di un dj. Simpatico il servizio di navetta gratuita che ti porta in centro .A colazione non manca nulla.Merita di essere visitato e di ritornarci come ho fatto io ! L’unica modifica che farei sarebbe di assegnare un posto macchina fisso per i soggiorni superiori ai tre giorni in quanto molte volte è un po’ difficile parcheggiare subito . Claudio from Italy
Hotel guest
8-Jan-2020

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